After cancelling life policy debit orders still going off

Item: FNB (First National Bank)
Rating: 1
Author: Melissa B

Please note that on the 14th of August 2018 I sent an email to FNB life to cancel my policy with immediate effect this is after I informed my team of bankers in the premier sweet to also send a request to cancel. My account was debited on 30 August 2018 and again 1 October 2018.

Please advise why this policy was not cancelled and credit my account.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Oct 2018, 15:16

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply01 Oct 2018, 15:16

Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Melissa B's updateReviewer Update

03 Oct 2018, 15:31

It is now 2 days later and I have not even been called by anyone from FNB Life. I called to find out what was happening but could get no feedback what is going on with my complaint. This policy needs to be cancelled and the premiums taken end August and End September must be paid back into my account.

Melissa B's update03 Oct 2018, 15:31

Reviewer Update