After being a customer for 30 years, I can bare testament to the decline of FNB as a reliable and honest company.

After being a customer for 30 years, I can bare testament to the decline of FNB as a reliable and honest service provider. My account was closed without informing me. I am trying to get my money back that was in the account. This process has now been going on for over 5 weeks during which I was sent from pillar to post, asked to send documents, resend documents, always dealing with a different person who then asks for the same documents. I complained to Superservice, and things seemed to move forward, however, then came the lies! Yes, they flat out **** to me emailing "as per our telephone conversation" there was no conversation, there was no call at all. I raised this, no sorry, no apology about lying, just back to the "Kindly note, your claim for a refund has been escalated..." Someone then called out of the blue while I was busy to do a verification. Since I was not available, we set up a date and time for the verification call. And... No call. It is sad that I wasn't even surprised.