after 40days debit order reversal

Hi

this is actually exhausting ,last week i followed up on the debit order reversal that is over 40days which i requested on the 4th of December i was told it was still being reviewed and now 40 days is done can i please please have feedback if i am getting my money,and i called spoke to over 4 people still no one can see the debit order reversal again,or please ask Lebohang Maupa to check for me hence she was the lady that saved the day last week,