After 4 complaints FNB still can't even bother to assist customers. STAY AWAY FROM THEM!!!

This is the 4th complaint I'm logging since FNB did not even bother to get back to me about the previous 3 that was logged. I've emailed FNB digital recalls, FNB premier, ***, ***, ***, *** but no response from FNB. This type of service is pathetic and I will continue writing bad reviews on HelloPeter until this problem is resolved.

I logged an EFT reversal request on the 11th of August and Tracy Tsabalala is the consultant assisting with the matter, she gave me the case number CAS-***-V4GN20. I was advised that the reversal request was resolved successfully on the 22nd of August but to date the funds are not in my account. I've sent countless emails and FNB does not even bother to respond. I've sent all the forms to FNB digital recalls on the 11th of August and to date they couldn't even provide me with a reference number for the reversal request. Kindly see the previous complaint reference numbers logged: ***2818NF ***