After 30 years FNB no more!!

I am/ was for 30 years a FNB customer, the last 15 years a platinum acc holder. I also opened a Capitec bank account about 3 years ago and still have a old mortgage acc with Standard bank. To my surprise FNB started about a month ago to threaten me to freeze my acc if I do not update some information of mine. A few days ago, my card was blocked! None of the other banks even ask me to do so?? My daughter, a professional, holding a senior position at a international pharma concern, was still denied a credit card by FNB, (after 9 years with FNB and never missing a payment), Nedbank, even financed a new car on opening an acc with them. (She also closed her acc. with FNB) I also have been harassed (partially *******ly) by one of there “credit Management” agencies, for payment that has been done already month back. FNB’s customer care virtually does not exist! There “securechat” via the app does not work and the only other option is a payable phonecall, holding endlessly for an operator, who does not know what to do. I have 3 open tickets with the promise of coming back to me, the oldest more than 3 weeks ago. NOTHING ever happened It does not surprise me, that FNB is the bank with the highest customer runoff, according to latest research. As said, my experiences with FNB in the last 3 years, has ONLY been BAD. No support, no service, no benefit!! Capitec is waaaaay cheaper and more helpful, Nedbanks customer service is impeccable! Buy FNB!!