After 3 Agents, I get the help I needed. Please talk to your staff

Horrible, I was using the secure chat app and I asked to downgrade my card. This was on the 5th of July 2023 and I remember I spoke to Trevor, he told me to send an email and all will be fine( That did not work) - 100000 points to Trevor as he didn't even bother to truly help me. He just wanted to get rid of me. So I had to chat with someone again on the 10th of July 2023 by the name of Christine - she said it will change after 2 days, no problem I waited and guess what...nothing. Today, I had a chat with Kediketse - she didn't even bother to hear what I was going through - *** points if I could because... wow, no patience, nothing, just getting a salary. Then, I spoke to a different person, Mamello- she truly listened to me. The painful thing was that I was already angry, irritated and I won't lie I treated her badly because of the previous agents( I am sorry about that Mamello). She explained everything to me properly( The difference between aspire and premier), I wish Christine asked which card I would like to choose so I give her - 30points. However, the true Hero is Mamello, thank you so much, you deserve *** points and beyond. I don't have much but I will definitely put you in my prayers. Thank you