1 reviews | Active since Aug 2017
After 25 years with FNB I think its time to leave!!
<p>Went to FNB Lakeside Mall twice. They have a new ticketing system which both times I had to figure out how it works myself and help a few other customers because of an absent floor manager. The ticket stated that I will wait for 9 minutes..... the first time I left after 45 minutes and still 10 people in the que before me! The second visit I waited for more than an hour with only two tellers to assist, only to be told that they cannot help me!! I think I am moving my personal and business account to another bank.</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
My trust in humanity is restored! Thank you for FNB Lakeside's Manager who called me within a few hours after this review to apologize for the poor service I received. I appreciate the call as this is an indication of true business ethics. Thank you.
My trust in humanity is restored! Thank you for FNB Lakeside's Manager who called me within a few hours after this review to apologize for the poor service I received. I appreciate the call as this is an indication of true business ethics. Thank you.
Good Day
Thank you for your posting..
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction. I sincerely do apologise for the frustration caused.
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***
Good Day
Thank you for your posting..
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction. I sincerely do apologise for the frustration caused.
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***