After 2 months I am still experiencing the same problem[Still unable to make transfers from bond account to cheque]

After 2 months I am still experiencing the same problem that FNB advised was resolved last month, I am still unable to make transfers from bond account to cheque, the problem is that I have debit orders that will bounce today if I don't transfer funds from my bond to cheque.

I have sent the "HL - Application - Flexi Option - Nominated Account Change Request" form to the below email address and still the matter has not been resolved yet.

Email: **********

I even spoke to ********** and she didn't help at all, I haven't had any response from her as yet.

I have tried calling everyone from Premiere Suites, Home Loan and Flexi-bond facility department they are all unable to help.

I even spoke to Thabo from Flexi-bond facility department and he said he will log a call (note: that this matter was reported 2 months ago and he says he still needs to log a call), please can this matter be fixed so that I won't experience the same problem I experience d last month with regards to debit orders bouncing and I find myself having to pay arrears charges.

I am even contemplating on closing this account and going back to my previous bank.

Looking forward to your prompt response.

Kindest,