1 reviews | Active since Sept 2013
After 2 months I am still experiencing the same problem with FNB.
Hi ,
After 2 months I am still experiencing the same problem that FNB advised was resolved last month, I am still unable to make transfers from bond account to cheque, the problem is that I have debit orders that will bounce today if I don't transfer funds from my bond to cheque.
I have tried calling everyone from Premiere Suites, Home Loan and Flexi-bond facility department they are all unable to help.
I even spoke to Thabo from Flexi-bond facility department and he said he will log a call (note: that this matter was reported 2 months ago and he says he still needs to log a call), please can this matter be fixed so that I won't experience the same problem I experience d last month with regards to debit orders bouncing and I find myself having to pay arrears charges.
I am even contemplating on closing this account and going back to my previous bank.
Looking forward to your prompt response.
Kindest,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
