MF
Mandla F

1 reviews | Active since Sept 2013

31 Dec 2018, 14:34

After 2 months I am still experiencing the same problem with FNB.

Hi ,

After 2 months I am still experiencing the same problem that FNB advised was resolved last month, I am still unable to make transfers from bond account to cheque, the problem is that I have debit orders that will bounce today if I don't transfer funds from my bond to cheque.

I have tried calling everyone from Premiere Suites, Home Loan and Flexi-bond facility department they are all unable to help.

I even spoke to Thabo from Flexi-bond facility department and he said he will log a call (note: that this matter was reported 2 months ago and he says he still needs to log a call), please can this matter be fixed so that I won't experience the same problem I experience d last month with regards to debit orders bouncing and I find myself having to pay arrears charges.

I am even contemplating on closing this account and going back to my previous bank.

Looking forward to your prompt response.

Kindest,

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Dec 2018, 15:49
Official
Good Day Mr ***ane,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***