Advertising products that aren't sent

Good day,<br> <br> I was contacted in in December, by a sales person to get a credit card. I accepted and also opted for a debit card. I received my debit card within a reasonable time and was very happy with the service. The credit card is a completely different story. First I wasn't contacted that a document wasn't clear so it wasn't approved. I had to call and find out. After that was sorted, I have had no feedback as to where the card is. It has been almost 2 months and still nothing. I have called several times with no real answers and empty promises of returning my calls and urgent deliveries. I find it ridiculous that you have a call centre that urges you to get these cards when you won't deliver on these calls. I have done my part and still waiting. The money I have spent on calling the call centre is beyond what anyone should. And still I must run around looking for this card. <br> <br> Look forward to your response.