Advertised Black Friday PS5 Deal

I am writing to express my dissatisfaction with the way you handled the Black Friday offer for the PS5 devices.

You advertised that 185 PS5 devices would be available for purchase through your app starting from 12am on 24th November, but your app was not functioning properly from 11:30pm onwards.

I tried repeatedly to access the offer and complete the purchase, but I encountered error after error. I finally managed to submit my application, delivery address, account and debit order date, only to receive another error message.

I have screenshots of the confirmation message that I received after submitting my application. I believe that this is proof that I successfully app**** for the offer, and that you should honour it.

It is not right that I should miss out on the offer because of the technical glitches that were caused by your app. I also find it hard to believe that all 185 units were sold, as I have seen many complaints on social media from other customers who faced the same problem as me. No one has confirmed that they were able to purchase a PS5 device through your app.

I am a loyal customer of FNB, and I expected more from you. This was a poorly executed deal that disappointed and frustrated many of your clients. I request that you acknowledge my application and provide me with a PS5 device as advertised.

Please advise me on how you plan to rectify this situation and restore my trust in your service?