Administrative nightmare

I app**** for Covid relief on the 15th of April for my vehicle installment with Wesbank and it was approved on 20th April and the funds reflected on my FNB on acc number *** an account especially created for this purpose.

I then received two statements after this from Wesbank and the amounts have not been debited for those installments.

I contacted FNB on 11th of May via chat and spoke to Manana and they said that I cannot access those funds, they are managed by a banker and I have to contact Wesbank to debit the account.

When I contact Wesbank, they say they cannot debit that account as its only temporary and my contract is linked to the cheque account.

This does not make sense to me as the initiative was arranged between Wesbank and FNB. a banker has been allocated, so why must I do the run around?

So the point of this complaint is for the following to happen: 1. the amounts must be transferred to Wesbank as the funds are there 2. Any interest due to the arrears for the installment to be corrected. The customer cannot be expected to pay for administrative incompetencies of FNB and Wesbank.