IO
Iriwa O
1 reviews | Active since Jan 2017
22 Feb 2019, 15:06
Address STILL not updated!!!!!
I have emailed FNB 6 times requesting for my residential address on my Savings account to be updated. Till today this has not been done. The last two emails sent did not even receive a response but instead I received a call from an incredibly rude lady insisting that I sent an email about a personal loan (which I do not have with FNB!!!!!!!!!!!) I was promised that my address would be updated on my next statement run but still NOTHING!!! I have been a loyal customer and even had a BOB account once upon time ago but this is the service I get?! FNB IS DISGUSTING AND I WILL BE CLOSING MY ACCOUNT!!!!!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
22 Feb 2019, 16:16Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Feb 2019, 16:16
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)