LS
Lebogang S

1 reviews | Active since Mar 2009

10 Apr 2017, 17:00

Address captured incorrecty

<p>Hi i ma quite unhappy with FNB, I have a cheque account with FNB and a Business Account....i called fnb wanting to close my my Flexi account and i failed the fica verification because they captured my business address as my physical address. Now my Cheque account statements come with the correct address and my Business account statements come with the correct business name. As too who instructed FNB that my Physical address is my business address i have no clue, when i did the varification this morning i gave my physical address and they told me its incorrect and they comfirmed that the address given for my business is captured as my physical address. I am now required to go tp the branch to resolve a mistake i did not do and no one can assist me over the phone. This is clearly an inconviniece on my side.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2017, 10:06
Official

Good day Ms. oligang

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***