1 reviews | Active since Jun 2011
Additional charges by FNB
The is a transactions(swiped at a retailer) of R135.99 to my suprise the sms that the funds were paid out came through a few days later and the were no funds in the account, while i was on online banking a few days later I realised FNB charged me an additional R156.36 as an excess item fee that's more than what I initially swiped for bring R288.06 & why do we get charged R5.25 for swiping a petrol card at the Filling and no charge at all when using a normal cheque card.
Good Day Tshepo,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Tshepo,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***