mM
mikebee M
1 reviews | Active since May 2016
23 Jul 2019, 09:15
Adding insult to injury !!!! Disgustingly poor service.
I have received NO response from anybody from my previous posts on HelloPeter. Most annoying and shockingly poor customer service.
I have since noticed the following withdrawal charges on my Encore Gold account (there should be NO CHARGES):
1st June charged R11.40 2nd July charged R3.80 8th July charged R5.70 10th July charged R9.50
And here's where you system finally came to life !!!!
18th July charged NOTHING !!!!!
What are you playing at ???? Why can't somebody sort this issue out ????
I await, once again, a response of any sort.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Jul 2019, 10:29Good day Mike Baines,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Jul 2019, 10:29
Official
Good day Mike Baines,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***