ADDING FNB AS A BENEFICIARY

I have telephonically contacted FNB 4 times this morning in order to add them as a beneficiary on my internet banking. Each and every time, the incorrect information is given to me and they cannot be added! Furthermore, I have sent 2 emails detailing exactly what is required in order to FNB as a beneficiary and have still not had a response. To add insult to injury, when I tried to make this very simple enquiry at the bank personally, I was told to take a number and wait! So, for FNB we are now simply numbers. How cold, impersonal and unfriendly can you be!? To crown all this, try getting hold of them on the internet and you don't stand a chance. DISGUSTING.