ACTIVATION OF ACCOUNT

I am so disappointed as I write this. FNB has frozen my account for the last month and no one has ever called me to tell me when my account will be active again. I have been hospitalized for the last two weeks cause I have cancer and suffered a cardiac arrest. My medical aid debit order has bounced as my account is frozen and I have to be either sent home or pay cash. I have had a domestic problem wish caused my partner to call you to freeze my account. He has retracted that action but no one can help. I have called FNB for the last month everyday to get no help from no one in any department. A consultant from ***** told me that he was told to tell me to STOP CALLING THE BANK cause my account will be active when it is resolve!! I need to get back to hospital for my treatment. Can someone please assist with activating my account. That's all I ask, I really don't want to fight with anymore rude consultants. Regards.