Activation of account

It is sasad that we first need to complain on hallo peter before a client can get a response . Im a chef and dont have time to go in the bank... so i opened a acc online and went in eventually so they told me to deposit at teller and acc will be acttivated, the teller gives back the money and say your device must first be verified...ti verify the device you need ti deposit money.... so please help me understand what exactly does fnb mean by that cause that doesnt make sense no one answers the phone and then the only way of handling money is through ewallet and then they deside that no .... we will limit you on that to R200 withdrawel a month, that must be heavy strong drugs they smoking cause you cant even leave you driveway and it costs R200, i took of for friday to go give them their card and the piece of paper cause it looks like they need the money more then i do.