Action without concern

<p>This Morning i realised that my account was debited last night and when i check it was my bank charges and normally they go off monthen. I then called the call center to findout what might be causing the unscheduled debit. I was provided with ***...... you will get my details on this REF.</p> <p> </p> <p>I was told that FNB decided to change the pricing plan on my account and this was done without first clearing with me and it resulted in the money that i desparately need now being debited.</p> <p> </p> <p>I made a call this morning just before 8 am ( 6 hours ago) to instruct the bank to reverse whatever they did on my account but the lady who was assisting me told me that she can not reverse that she will forward my request to the relevant person then get back to me.</p> <p> </p> <p>I am still waiting, no call from her till this moment and no money in my account.</p> <p> </p> <p>Maybe you moved me to a better plan, But did you even think of the financial impact it will have on me? I need the money and really this is messing up a lot in my finances.</p> <p> </p> <p>Please next time you do anything on any person's account, have the decency of clearing it with the customer first...... this has a negative impact on a person's life...... No 1 ever budgeted for such expenses in the middle of the month as today.</p> <p> </p> <p>Please action this Urgently.</p>