1 reviews | Active since Feb 2017
Acer: E5 Core i5 (still not delivered)
<p>I'm so tired of having to follow up my delivery of a laptop I ordered initially in January already. I ordered the laptop and everything went through successfully, I confirmed delivery with their courier comapny, Digital Planet but then later on that day I received an SMS stating that my order was cancelled. I was worried as everything was running smoothly so far, so I called up digital planet who advised that my order was delayed. I then called FNB, an agent advised it was cancelled, I then insisted that this be made right as the laptop was now taken off the website and I could not re order, I was given an email address to someone who works for FNB called Keegan Kuscus, who didn't respond at first, eventually he did respond and advised that my order had just been delayed and not cancelled as I was advised and that I could expect delivery within 2 to 3 weeks. Since then I have heard nothing else, nothing to confirm any date and 3 weeks are coming to a close I tried to email Keegan again but no response. I see that the laptop has been added to the website again but it doesn't allow me to order and comes up with an error. I have no clue whats happening, if my laptop is coming or not and I'm starting to give up on FNB completely which makes me question if I should still bank with them.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
wow, a generic response how settling. I read other reviews how about treating your customers as individuals
wow, a generic response how settling. I read other reviews how about treating your customers as individuals
