Accused ******** at fnb with bad aggressive behavior

It is so sad that fnb can still have an employer still be employed at fnb and stand at the front of the bank greeting customers etc and being named as a brand ambassador..... Earlier last year i had an issue with the accused as he was rather aggressive to me which i did bring it to the branch managers attention and a year later we see that a fnb staff member beat up a man to death..... Hands that ******ed a man is the same hands that wants to assist us and the elderly.... I do not feel happy at all being a client of fnb hence i have closed my account. Is this the standard of fnb?