MS
Marno S

1 reviews | Active since Jun 2016

15 Jun 2016, 12:03

Accounts not closed

<p>I had a normal debit card until FNB told me i can up grade to a check acc. All seemd fine. I whent and collected my new card and broke my old one in front off the guy hoe helpt me at FNB. Today i got a FNB sms that told me money has been transferd but i did not make any tranfers??? Whent in to the bank and they told me my old card was not canceld. And the transfer happend on my old card. In China. How is that possible. Now im sitting with no money for 7 days wile the investigation is happening. Plus my acc is in the minus. Even that i dont have an over draft. It had to be a inside job i think.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2016, 13:10
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 942774.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)