Accounts Frozen (FICA) - No communication

My card accounts were suddenly and deliberately frozen as my FICA documentation had expired.<br> I received absolutely no communication from FNB regarding this matter. When I queried the frozen accounts I was told that SMS' had been sent to request the documentation. The SMS messages always come from a different number and as such are handled as spam, so I never received these messages (if they were indeed even sent).<br> To freeze my accounts WITHOUT warning is unacceptable to a loyal customer of over 10 years.<br> I dont think I will be so loyal in the future...perhaps it is time to change institutions when one is handled with such disrespect and arrogance?