Accounts blocked and being treated like a ******** only because FNBs internal communication is nonexistent!!!

I have been in contact with FNB since 20 Jan to try and fica my profile to unfreeze my 3 bank accounts.

I’ve called, I’ve emailed, I’ve reached out via the app, all to no avail!!

Since then, 4 different FNB email addresses have contacted me for the exact same information each time!

I’ve submitted all copies of my ID (Smart ID and green book) 4 times to different departments, filled out countless forms, submitted proof of residence, proof of income, proof of retirement annuities, filled out passport numbers and declarations till I’m blue in the face, only to be met with another email saying “Hello, please send us your ID”.

The service is shocking, especially for someone that’s been banking with them for more than 10 years!!

Here are all the emails and references numbers for the multiple repeat conversations that have lead to absolutely nothing being resolved:

• *** REF:*** • *** *** • *** REF: CAS-***4-N0Z6G3 • *** REF:*** • *** ***-External-email

HOW MANY MORE TIMES DO I NEED TO SUBMIT THE SAME DOCUMENTS UNTIL MY ACCOUNTS ARE UNFROZEN FNB?!?

How can you help me? Get your **** together!!!