Accounts

Good day<br> <br> I made phone call to FNB today, requesting my funds to be moved from my budget account to my straight account. I battled to understand how the identification system works in order for my request to be processed. Due to frustrations and being taken from pillar to post by the first two call I had made. One hanging up on me and the other ignoring me completely. I came down hard on the third call centre agent ( I don't remember her name). She then put me through to her Supervisor named Romanchea Muller. She put up with me being upset. She was calm at all times, even when I was yelling at her. She asked me nicely if she could put me on hold, I held on for about 10 minutes max. When she returned she was able of assist me, by asking me security questions. My request was successful processed. I just want to say thank you to Romanchea Muller and the lady team member who transferred me to her. It goes to show that being calm, patient and polite are skills acquired from a good, positive attitude. FNB needs more people like Romanchea Muller and her team member. I was very impressed with their level of Customer Service. Romanchea Muller you're not a Supervisor, you're a true Leader