Accountability Lapses and Unacceptable Service from FNB

I am dumbfounded at the lack of professionalism, lack of accountability, and utter disregard for acting in a client’s best interest.

I’ve logged several complaints regarding FNB and yet I have the displeasure of having to log another.

I unfortunately must express my deep disappointment with the lack of professionalism, accountability, and client-centric approach displayed by FNB. Despite diligently adhering to the payment schedule and receiving confirmation from FNB regarding my monthly payment, they inaccurately reported it as late to credit bureaus.

I fail to understand that unsuccessful debit attempts were made on a previously closed FNB account, triggering this negative status, when an effort to ensure timely payments, I proactively set up a debit order for the FNB Connect account. When FNB couldn’t debit my new Capitec account, I promptly obtained account details and made consistent EFT payments to avoid any arrears.

Despite my efforts, I have not received a resolution for the inaccurate late payment record.