accountability

I had the misfortune of dealing with your team leader Nangamso on Friday (25/09).<br> <br> My query was simple a debit was processed on my account on Friday which shouldn't have happened as I changed the debit date a month ago to the 5th monthly. Instead of getting an apology and having the transaction reversed I was told I get paid on the 25th therefore they will debit me on the 25th.<br> <br> I urge people to not use FNB if they are not given dates to suit their needs as you deal with *********** and arrogant staff who makes decisions for how you want to pay and this has caused misfortune in other arrears of my arrangements due to this debit order going off.<br> <br> Please fix this urgently and change your slogan because you are not about helping the client.<br> <br> Must say Lesego (supervisor) can do a lot in teaching people about rapport and wanting to be of service.<br> <br>