Account upgraded without proper consent.

I woke up this morning and logged into my FNB App and before you know it my account got upgraded (From premier to private client) without my consent, i feel this is ******* and also costly for the consumer due to additional cards and policies and extra bank charges. At no point did i receive a call for me to accept this upgrade it was just forced upon me.

I feel as a consumer you should be able to accept this through a proper request and not be automated most of us dont have the luxury to increase our overheads at will.

I demand that this be rectified and that i should not be liable for this cost.

I am very disappointed.

Every FNB user out there should be aware of this.

Regards Zaheer