Account upgraded without knowledge

I changed my premier account 2 months ago to a Aspire account, I was charged for a replacement card fee, which i never received the card. now 2 months later my account automatically gets upgraded to Premier again and I get charged R285 fee for the account. I want my money back and I want this sorted out immediately I will take this up to the ombudsman cause this bank only eats your money there is no actual benefit from this bank. I want this sorted out immediately and I want my R285 to be refunded I dont care from whose pocket this come out of.