Account Upgrade Struggle

A while back I requested my Platinum Cheque Account to be downgraded to an Easy Account to save on fees as I am residing abroad and only do a few EFT's per month. After multiple contacts with different consultants I was finally able to have my account downgraded. Nevertheless I was happy as I had finally got this sorted. Unfortunately I was not aware that this change would affect the use of my Global Accounts. My fault for overlooking this, however it would have been useful if the consultants could have picked up on this when I initially made the request to downgrade. Actually, after querying this on the online chat the consultant could not even confirm this and I had to call Forex for someone who knew what the issue was.

So now I am in a situation where I cannot move funds between this account and the Global Accounts. So again I have attempted to initiate the process to have the account changed. And again it is turning out to be a tedious process. Ironically I have the option to upgrade my account to a Private Clients Cheque account directly from my internet banking, yet trying to merely upgrade to Gold seems to be impossible. I have been with FNB for quite a few years and have always had good service, but to be honest the customer service does not seem to be what it use to be. Half the time the online chat proves to be futile. Emails also just seem to be forwarded. As I am abroad I have indicated multiple times my SA phone number is not active and that contact method would be by either email or the foreign phone number I provided to the consultants. Fast forward a few weeks and still no contact.