1 reviews | Active since Jan 2012
account Upgrade - Goodbye FNB
<p>I have made several enquiries about upgrading my account from Premier to Private. I was first told i needed to earn more than R32 000 Monthly coming into my account, which my current salary greatly exceeds at the moment. then i was told i can not upgrade and was not given a reason, the lady i spoke to said she would esscalate and get back to me, which never happened. i called again ad was told my account is not in good standing. i was puzzled as to why this was so, I have my several requests to cancel a specific debit order that keeps go off my account without my consent, i have also called discovery to cancel my policy but they keep deducting and FNB allows such even after i cancelled my debit order. I also had requested for MTN not to debit on the 20th since i am no longer FNB Staff which gets paid on the 20th. I have since resolved that FNB is not good at looking after clients and especially someone who qualifies to be on Private Banking and I have also just opened a business banking account. I am sure that another Bank will be to handle all my accounts including my newly opened Business Account. Thanks for Nothing FNB and Goodbye!!!!!!!</p>
Good day Ms. macmasia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. macmasia
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
