Account Upgrade (FALSE)

I received a call from Christopher Sithole from FNB, who advised that my account was eligible for an upgrade, from Gold to Premier account - we went through the whole verification and authorization process, and concluded the matter.

A week later, I haven't heard anything from their cards division or courier service, as he had indicated that they will call me to arrange for delivery.

I then took the initiative because I felt perhaps the call was **********, FNB general enquiries then advised that they can see it on the system, so it was legit, but nothing was done further, and instead gave me a non-existent 0860 number to follow up.

I called back and the next person said she can't see anything on the system, this was after being transferred 6 times to different people, with my airtime.

FNB Premier then said they don't see an upgrade on my profile, and in fact I'm not eligible for one - what ****ed me off is that I didn't apply for this, FNB's Christopher called me.

I tweeted rbjacobs on Twitter, instead, he was just as useless by providing me with a number to call, which I had already done - why would I go to rbjacobs on twitter for a number I already know and called.

FNB has ****ed me off, I've been with them since childhood, when my parents opened the account the account, I've never left since; that's over 15 years - but now, I'm ready to walk!

At this point, FNB better sort this out, or first thing on Monday I'm switching banks, even if it means Capitec Bank - there's no point of innovative banking with utterly poor service.