1 reviews | Active since Apr 2013
Account Upgrade
i was a Platinum account holder with FNB. I logged into Internet banking and was told I was a preferential client and qualified for Private Client status. I accepted. Now I am told I don't qualify for eBucks rewards as my income is below the threshold of R32500 to be deposited each month. My income annually is more than that including my bonus. FNB monitor your account and take out of the normal deposits and then promise you benefits that are not related. I have a clear credit rating and am also refused finance for a vehicle I can afford 4 times over and they will not give me a reason. My Private banker is useless and takes days to answer my email and cannot provide answers. Other banks have approved me without an issue and actually laugh at the service I am receiving which confirms my suspicions of being useless.<br> <br> Prove me wrong FNB or I move my accounts and new planned investments soon <div><br></div><div>(Supplier name corrected from FNB Insurance Brokers to First National Bank by Hellopeter.com)</div>
Please accept my humble apologies for the late response. We only received your complaint today.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 743496.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Please accept my humble apologies for the late response. We only received your complaint today.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 743496.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
