Account Update Delays and Incorrect Credit Reporting

I am writing to formally raise a complaint regarding the ongoing delays and inaccuracies in the updating and closure of my account.

Despite settling my loan account in full, your system continues to reflect that an outstanding balance is due. This is incorrect. In fact, the account reflects that you owe me an amount of R60. However, I am still being informed that instalments are outstanding and need to wait another 7 days for updating.

Furthermore, the delay in updating my account status has negatively impacted my ITC/credit record, which is unacceptable. These delays are causing financial and reputational harm, and this issue appears to be recurring rather than an isolated incident.

I kindly request the following as a matter of urgency:

Immediate correction of my account status to reflect that it is fully paid. Issuance of a paid-up (settlement) letter without further delay. Correction of any negative information reported to credit bureaus.

This matter requires urgent attention, and I expect a prompt resolution. Please confirm once the corrections have been made.