Account type still not changed!!

4 June 2015, I went to the FNB branch in Randburg (Republic Rd) and requested for my account type to be changed from cheque to savings account as I don't have an income anymore. The lady who assisted me completed the required forms and informed that the change will take 3 to 5 days. A week later I went the branch at Maponya Mall and was informed that the change was still being processed and not finalised. 2 weeks after the initial request I went The Glen branch and was told that it still has not been done. The consultant re-completed the required forms for the change to be done and informed me it will take 3 to 5 days. On the 6th July 2015 I went to the Clearwater branch and Relebohile tried several times calling the department that handles the changes and they kept on hanging up on her. She eventually sent them an email requesting for feedback. 11 July 2015 she (Relebohile) informed me that she still has not received a response from the department responsible. <br> <br> It has been more than a month and still the change has not been done!! To top it of, FNB had the nerve to deduct bank fees for a cheque account when I had requested more than a month ago to have my account changed!