Account type issues

My daughter opened an Easy account. The account was Fica'ed, etc ready to use. She even added a virtual card... Now she wants to add this account on Sars e-filing to receive her refund... SARS keep on kicking the details back to say it is incorrect... She phoned the call centre to find out the account type twice... agent 1: Transmission account, agent 2: current account. Still not working. I went into the Menlyn mall branch to get clarity and was told it is a savings account. And she needs to print account details and all will show.. still not working anf account details doesn't give her the account type...

The worst service ever from a bank...

Also did not get a reference nr for any of our calls or visits...