1 reviews | Active since Sept 2015
Account Transaction Dispute
<p>I logged a dispute with FNB on the 19th of December 2016 at Golden Walk in Germiston and i was told that it will take 5 to 7 working days to be investigated and receive feedback but nothing has been done and today it's the 9th working day.</p> <p> </p> <p>On the 21st of December 2016 i recieved an SMS from FNB with reference number ********** 9_ ********** 67.</p> <p> </p> <p>I need feedback today regarding this matter because i need my money back.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I would like to thank Eric from FNB Golden Walk for making a follow up on my dispute and for giving me feedback everyday on what he has done to make sure that i get my money back.
An employee like Eric deserves to be rewarded for an exceptional customer service because i did receive my money on Saturday (7 Jan 2017) but he called me again (9 Jan 2017) to double check that i did receive it.
Thank You Eric..
I would like to thank Eric from FNB Golden Walk for making a follow up on my dispute and for giving me feedback everyday on what he has done to make sure that i get my money back.
An employee like Eric deserves to be rewarded for an exceptional customer service because i did receive my money on Saturday (7 Jan 2017) but he called me again (9 Jan 2017) to double check that i did receive it.
Thank You Eric..