FM
Fezile M

1 reviews | Active since May 2012

18 Feb 2018, 17:12

Account to be removed at ITC

Hi FNB You are the worse bank in SA. Someone opened credit account with my name with you guys. I was cleared that is not me. You promised last year to remove the account at ITC but it still there. FNB treat South Africans like idiots. Since last year you guys promised me but the account is still there.

You guys allow ********* to open accounts with our names because you are *** bank in SA.

Please remove the account at ITC. Check *** responses below.

Dear valued customer • FNB:-) Ref ********** NF Has been issued for your complaint. You"ll be contacted within 24-48hrs. For updates contact ********** ********** 408 Please do NOT reply to this message as it is sent from an unattended mailbox

FNB Credit Card ********* Hi FNB Crminals After your forensic department accepted that a credit card was open **********ly with my details, when you guys going to remove the account from the bureaus . This is your negligence and irresponsible bank. South Africans please monitor your ICT status every day because FNB is damaging people's credit score by allowing their own ********* to open account with our details.

Please remove the account from the bureaus asp because you are negligent and irresponsible.

Your negligence damaged my credit score.

Regards SA

Hello Fezmot,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ********** NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

********** (option one)

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2018, 09:24
Official

Good Day

Thank you for your response.

Please be advised that Credit card as stated on the Fri,3 Nov 2017 02:51 PM you have been contacted and advised accordingly regarding the matter, Unfortunately Hello Peter can not assist you as you will need to liaise with the credit card directly.

Please email *** for further updates on this matter as they would provide you with feedback after the investigation.

However you have logged another complaint which has been sent to Credit Card department who will be contacting you.

Ref: ***NF

Regards,

Client Experience Team

Email address: ***

Tel number: ***