Account to be downgraded

On October 26th, I app**** for an overdraft on my Aspire cheque account, not realizing that the application was to upgrade my account to Premier. I then cancelled the card online and used secure chat in my banking app to have it downgraded. While waiting in line, I noticed that my account had been charged a pro-rata monthly account fee of R52.50 and a service fee of R2.70. I spoke with Zandile, who confirmed that the account had been upgraded to Premier, but she won't be able to help me because she works for ASpire Helpdesk and will transfer me to Premier. I was eventually transferred to the same Aspire helpdesk, where I spoke with Zisanda, who transferred me to Premier.

After more than an hour, I still haven't been assisted, nor has my account been downgraded, neither has my monthly fee and service been reversed.