Account threatened with suspension - FICA

<p>In 2015 my business opened an account at FNB. All requested documents, including all the requirements with regard to FICA were met and the account was opened. </p> <p> </p> <p>This account remained opened will October 2016 until I received a message that the account was to be suspended as FICA documents were not provided. FNB was contacted and the documents that they required supp****. However, no one could provide clarity as to how the account was opened without the requisite documents and why it had remained opened will that point. </p> <p> </p> <p>Today I received a sms advising me that my account will be suspended within 2 days due to FICA requirements not having been met. A no point had the bank contacted us or make requests for further documents. Instead the account remained open until this notice which with the unreasonable ultimatum. </p> <p> </p> <p>My questions as to how the account was opened in the first place and why if I had supp**** suplementary documents previously my account was threated with closure could not be answered. My request to have someone, who could answer my questions, was also refused. The only advice that I was given is to go to the branch and there try and have the matter clarified. This the same branch who did not contact us werein, who opened the account in the first place and who received the supplementary documents!</p> <p> </p> <p>Our business and I presume countless others are now being held hostage by either FNB's incompetence or ineptitude. If additional documents are indeed required then the fault lies with teh bank that had 2 opportunties to correct their oversight. Now we their clients are being punished and our very livlihood threatened. </p>