Account theft and FNB does nothing

My credit card has R10,196 ****** via someone creating a new virtual credit card on 02 April 2024. This was reported to FNB and they confirmed it.

Credit card ***** (after waiting 4 hours to speak to someone) asked and I gave authorisation to cancel ONLY my credit card account. Instead they cancelled and disabled my personal cheque account, my business account, my global account, my savings and investments accounts, and also stopped access to the FNB phone app and online banking but the credit card account was still open and active and operational. I was stranded without access to my money because I was on a business trip at the time. Not even a sorry.

Since then, FNB has charged me R120 for cards that I did not authorise them to cancel, R583.87 for auto transactions not authorised and interest charges. The communication to me was this will be settled in 20 working days and 2.5 months later I hve had absolutely NO communication from FNB. Except they are taking money out of my account which is currently empty and unusable.

FNB Credit ***** is absolutely USLESS depatment and I am sure it is an FNB employee who created the ***** (who else can get create cards?).

They even told me not to put this on HelloPeter

After 30 years with FNB you get treated like a ***** ... cancel your accounts and move elesewhere