ACCOUNT STILL ON HOLD BY FNB

How reliable can a bank be that they are not able to validate transactions on my account for over 5months and counting. FNB has failed to call their staffs to order, or they employ non educated people to fill the space of the educated. I still can’t understand why it will take so long to validate transaction. If you are not sure of a transaction, why don’t you call the originating account and speak with the account owner who also happens to be a client of Fnb. I have tried call channels to have the income verification team have my account sorted. Until NOW. NO ONE HAS CONTACTED ME. I NEED MY ACCOUNT SORTED OUT. I am tired of the run around. PLEASE SOMEBODY HELP

Alex ----------------------- my previous messages and still no contact from income verification team/validation. ----------------------- STILL NO RESPONSE FROM VALIDATIONS FNB

About march 22nd FNB Put a hold on my account, reasons being for large transfers, the income verification team asked me to provide source of funds, we went back and forth with me providing all documents they may require. I even went as far as contacting, the people i was in business with, they provide me with backing documents.Since then i have been calling and emailing the income verification team.the same people that blocked my account and all of a sudden they are waiting for validations to get back to them.I came on hello peter to make an official complaint. I was later contacted and assured me the bank will get to me but only what i kept getting was an email saying they as still busy with validations

"Good day Mr. Alex Alaneme,

Trust you are well.

Please note that unfortunately the matter is still being validated.

The validations team will make contact to you when they have feedback.

We would like to acknowledge that in line with our implemented processes and FICA regulations we have to confirm legitimacy of large deposits made to customer accounts. This is in an effort to protect you as our valued customer as well as bank processes.

We apologize for any inconvenience this regulatory process has caused you. We also want to assure you that we value your business, thank you for banking with us.

Kind regards

SOF Team"

how much longer does validations take. my pregnant wife kept complaining of pains but thanks to fnb i lacked the funds to take her urgently to see a doctor and when we managed to get to a doctor, it was confirmed that she was having a miscarriage. My question is this how much longer must i wait to get a response and have my account released. I honestly need some clarity

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FNB VALIDATION ISSUES

My account was held on since march 2022 on the basis of source of funds, I was asked to provide proofs and proofs was provided. Every time i call the bank to find out whats going on with my account they keep telling me that my account is still under validation by the validations team. I have a pregnant wife and now i can't afford to take her for antenatal.

What i fail to understand is what is the turn around period for validation. If an account has to be validated how long will that take and should a customer suffer after providing tangible source of funds proof.

My account has been on hold going to the fourth month.