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rnyamuranga R

1 reviews | Active since Jun 2016

01 Jun 2016, 07:01

Account still frozen 7 days later after submitting all the documents Required

<p>Firstly it took upto 1month to open my business acount with FNB, by the time the account was openned i had forgotten the PIN! I went into the bank to activate internet banking and cellphone banking and it took an unbelievably 2 and half hours and still i left without the internet/cellphone banking :(</p> <p> </p> <p>Now FNB has decided to freeze my business account with a lot of money i cant even do business, they are literally choking my business in spite of me sending all documents that i had already sent and they acknowledged that they were in order. There was no email/sms/ phone call asking me to sent outstanding documents...just walk and there is no access to my account!!</p> <p> </p> <p>I went to the branch and the consultant spent 30mins on the line with someone trying to resolve this!!!<br />I thought banks were bad but this plain EVIL. I cant even close the account to get my money out them</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2016, 11:49
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 934947.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)