Account still frozen

My account is still frozen after sending numerous documents including a signature card which I only found out about when I called FNB to find out why my account is still frozen. I keep getting a response that my email will be dealt with urgently but it doesn't happen. This morning I sent a declaration letter and City of Johannesburg invoice and if this doesn't resolve this issue I have no choice but to close this new account and move my salary elsewhere.<br> <br>