Hellopeter
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ST
Simon T

1 reviews | Active since Mar 2009

14 Nov 2017, 14:26

Account Still blocked

FNB blocked my account, cause I had a misunderstanding with my customer, who called FNB to block my account. They blocked my account with customers instruction. I since refunded customer cause matter involved my lawyer. Now FNB doesn't want to unblock my account which was also ******* to block. I email this care@fnb but still no resolution. I am not in the country and available on email. please unblock my account. I refunded my customer who happened to be your loyal police and you FNB blocked my account without any police case and all. hence I left this bank. Just release my money and I will move on

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2017, 16:19
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

ST
Simon T's update15 Nov 2017, 15:13
Reviewer Update
Hi Naomi, I got a call from kutloano yesterday, She assured me matter wil be taken up with department that blocked the card. I explained to her I am in Zambia and she called me on my Zambia number. Now I get a mail from FNB that I must go to the branch in order for them to help me. Was I party to FNB taking decision to hold my account? No was I contacted even via mail before they put a hold? No. Will FNB fly m to SA to just go visit the branch? no. What you did to my account you did it online / on your system without consulting me. Why must I then go visit your branch? Tell me to visit Lusaka branch I will go there. Not fly to SA to fix this. Please I need this account opened Fwd: ACCOUNT BLOCKED [REF: ********** 3_ ********** 70]
ST
Simon T's update15 Nov 2017, 15:13
Reviewer Update
Hi Naomi, I got a call from kutloano yesterday, She assured me matter wil be taken up with department that blocked the card. I explained to her I am in Zambia and she called me on my Zambia number. Now I get a mail from FNB that I must go to the branch in order for them to help me. Was I party to FNB taking decision to hold my account? No was I contacted even via mail before they put a hold? No. Will FNB fly m to SA to just go visit the branch? no. What you did to my account you did it online / on your system without consulting me. Why must I then go visit your branch? Tell me to visit Lusaka branch I will go there. Not fly to SA to fix this. Please I need this account opened Fwd: ACCOUNT BLOCKED [REF: ********** 3_ ********** 70]