1 reviews | Active since Sept 2014
Account removed without permission
Hi
I am so ****ed today I received my 12 year old daughters youth card. I logged onto my Online banking to activate the card and it appears that here previous card / account details were removed (acc no. ********** 2909) I phoned the customer service number and the lady could not assist me because the answers does not correspond with he questions, why the hell was the card removed in the first place. She told me she cannot assist me why cant she assist me I dont know when last the card was used for withdrawals so now because you removed it i now need to waste my time go to the branch and sit in a long ques just for this.
Good Day Nicole Langenhoven,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Nicole Langenhoven,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***