Account reactivation.

I am highly annoyed with FNB as whole.

My Fiancé cannot access his online banking or phone app at all, we have not been able to pay a single thing this month due to this inconvenience and it is causing huge amount of stress because things that need to be paid, haven’t been paid… my sons school is forever on our case as they have not received payment.

You want to know what reasoning we get as to why we can’t access his accounts or use his cards is? Because we “HAVE TO” upgrade his account, for what FNB?? So we have to pay higher monthly fees? So that you guys can benefit?? This is complete ****en bull****.

My sons medical aid, who by the way has CHRONIC ASTHMA has been suspended because of this inconvenience as well!!!! He has to be on 7 different medications a month and I can’t get those meds because of this?? If my son needs to be admitted to hospital, can I hold you guys accountable for his medical bills???

After going in and out of the bank to sort this out, and telling you people we are not upgrading his account, You guys then “RESET” his account 4 times and guaranteed us that it will be working after 24 hours, well guess what FNB??? After the 4th time you guys reset it, it is still not working??? We still have no access to his online/phone banking?? And still can’t use his cards??? We were then told the new card number would be sms’d to him so that he can access his online/phone banking because you guys basically changed all his login details.. and we are still waiting for that sms?? This is highly frustrating!!

I suffer really badly with SEVERE/MAJOR depression and anxiety, and this is becoming too now guys!!!

On top of all of this, he still hasn’t received his trading money?? That you guys promised he would have it.

Sort this **** out!!!!!

Contact my fiancé and sort this **** out!

Christmas is around the corner and we need to buy our kids Christmas gifts, but guess what?? We can’t even do that!!! So what do I tell my kids when they can’t get Christmas presents?? And my sons birthday is coming up, and we aren’t able to buy him gifts!

This is not on guys, this is terrible service.

ACTIVATE HIS ACCOUNT TODAY! otherwise I am going to the ombudsman about this and getting my lawyer involved.