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thabo L

1 reviews | Active since Feb 2017

02 Oct 2017, 16:09

Account re-opening

Fnb it's one largest bank in South Africa But to ressolve their clients Matters it's absolutely embarrassing I've been trying to re-activate my account for about 3weeks and my issue is still not resolved. Very bad for business that cares about their clients

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2017, 10:56
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

tL
thabo L's update03 Oct 2017, 18:25
Reviewer Update
I would like to thank FNB for their Quick response, I appreciate all the efforts, Mitchell van wyk,ismail, gennifer monnaesi Thank you very much that was a 5star service Thumbs up
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2017, 08:18
Official

Good Day

Thank you for your posting..

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***