Account put on hold without any communication

I have a platinum cheque account with FNB. Apparently on 15 June my account was placed on hold but there is no reason why it was put on hold. The person who did it is a private banker only known as Mpho. I can't lay my query in the bank because my account was done online and not in a walk in branch, so I have been told by one of the call centre agents.<br> My main problem is that I was not told why this happened. I only learnt about the 'placed on hold account' yesterday when I did not get my salary. Now I can't get the help that I need. No one is giving me a straight answer. I am being referred to this and that person and I now I am sick of it. <br> <br> Can I please get my money. <br> <br> This is bad service. <div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by Hellopeter.com)</em></div>